Many federal agencies still rely on aging technology that was not designed for today’s expectations around real-time data sharing, seamless user experiences or secure digital service delivery. While citizens increasingly expect fast easy-to-use government services, agencies can struggle to meet these expectations when critical systems are built on outdated languages, unsupported components and fragmented architectures.…

The US federal government is working to better understand – and improve – the citizen experience of public services. The Trump administration is focused on increasing efficiency and improving technology, while federal government departments and agencies are working to appoint customer experience leads to oversee and drive improvements.  This roundtable discussion, held as part of…