Streamlining government to reduce bureaucracy and empower civil servants

Governments around the world are working to reduce bureaucracy for service users and tackle red tape, but many government systems are not optimised to help drive the best experience.

This session will provide a closed door session to allow government leaders to discuss how departments and agencies can focus on improved services for users.

The session will discuss how government can identify ways to better streamline services, how departments and agencies can streamline processes to create space for public servants to innovative, how CIOs and other technology leaders in government can be empowered to drive service transformation.

Together, we will discuss his session will also look at how the federal government can better share successful practices and learn from those – and understand how to measure service improvements.