Luz del Carmen Félix is Director of Digital Transformation and Technology at the Superintendence of Health and Occupational Risks (SISALRIL) of the Dominican Republic, where she has led institutional modernization efforts that earned SISALRIL first place in the national ICT Use and Electronic Government Implementation Index (iTICge) in 2024. This achievement completed a unique milestone: three consecutive first-place rankings across three different public institutions between 2022 and 2024, a record unmatched in the Dominican public sector.

With over 15 years of experience in digital transformation, cybersecurity, and public sector technology management, Luz has led the development of more than 40 technology projects with direct impact on institutional efficiency and citizen services. She previously served as Director of ICT at the Ministry of Economy, Planning and Development (MEPyD), where she oversaw the development of the National Resource Planning System, the International Cooperation System, and the Presidential Initiatives Performance Monitoring System, and led the ministry to first place in the iTICge in 2022. She subsequently held the same directorial role at the Ministry of Environment and Natural Resources, implementing digital services including online authorizations, a climate change tracking portal, and a geographic information system, earning first place in the iTICge in 2023.

Luz is an active leader within the Project Management Institute, serving as Director of the ICT Community and member of the Nominations and Elections Committee of the PMI Dominican Republic Chapter, and as international volunteer for the PMI Madrid PDIS Social Impact Projects initiative. She teaches at the Universidad Autónoma de Santo Domingo and conducts research on data governance and artificial intelligence applied to the public sector. She has represented the Dominican Republic at international forums including the Caribbean Digital Summit 2024, the Digital Public Infrastructure annual gathering in Brazil 2025, public innovation events in Peru and Guatemala, and the ITU Digital Transformation in Social Security Workshop in Kenya 2026.

She holds a degree in Computer Systems Engineering from Universidad APEC and master’s degrees in Senior Management (INTEC), Auditing and Computer Security (UASD), ICT for Teaching (UASD), and High Public Management (PUCMM in collaboration with INSP, France, 2025). She is currently a doctoral candidate in Business Administration with a concentration in Artificial Intelligence at BIU, and holds PMP® and ITIL® certifications.